Returns & Exchanges
At Something Went Wrong, we believe fashion should be fluid, which is why we offer a 30-day window for all returns and exchanges on unworn items. If your order didn't quite hit the mark, we are here to help you find the perfect fit or provide a full refund.
Initiate Your Request
Visit our online portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the garment is in its original, unworn condition.
Print and Ship
Download your prepaid shipping label, affix it to your parcel, and drop it off at any authorized carrier location.
Process and Refund
Once our warehouse inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing